InfiGifts

Frequently Asked Questions

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Last Updated: [10/18/2024]

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What do I need to know about InfiGifts before I start?

InfiGifts is an easy and fun way to claim gift promotions at your favorite casino. There are two primary requirements for using the app. First, you must allow the app to access your camera. This is necessary to scan the casino QR code. Second,  you must allow the app to use location services. This is necessary to ensure that you are claiming your gift at the casino. If you don't allow the camera or location services to be turned on, the app won't work.

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Do I need to be at the property to claim a gift?

Yes - you must come into the casino to claim your gift.

 

How do I claim a gift at the casino?

It's simple! The first step is to find the QR code of the participating casino. This will typically be on the monthly direct mail piece that is sent to you by the casino. It may also be on signage at the casino itself. If you still don't see this, go to your participating casino's Players Club and ask them to share with you the InfiGifts QR code.

 

Next, tap on "Add Casino" on the main screen. This will open up your camera and allow you to scan the QR code and add the participating casino. When the casino is added, tap into the casino and the promotion. From there, select the gift you want and follow the gift claiming steps.

 

How many gifts can I claim?

You can claim one gift. But, check back often - new promotions are always running. So you might qualify for another gift soon!

 

How do I track the status of my claimed gift?

When possible, tracking information will be displayed in the InfiGifts app when it becomes available. Tap on the "Claimed Gifts" icon - the middle icon on the main screen. This screen will list out all the gifts you have claimed. Tap on the gift - you will see details of when the gift was Confirmed and Shipped on our end. When the gift is shipped, we will provide a tracking code that will allow you to track shipping direct to your address.

 

How long does it take for my gift to arrive?

We strive to have products delivered within 10-14 business days.

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Will I receive a confirmation if my order has been processed and shipped?

Confirmation and shipping details will be provided both through email as well as through the InfiGifts app.

 

Do we process an exchange of items?

We do not process exchanges other than for broken or damaged items.

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How can I contact InfiGifts support if there is a problem with my order?

You can contact InfiGifts support by opening a support case through the InfiGifts app. Click on the gift in the Claimed Gifts screen and tap on the customer support icon in the top right corner. You can also contact us directly at ig-support@infigifts.com or by calling 425-310-5242.
 

What if my casino does not have my correct address information?

You are responsible for updating all address and contact information with your casino before selecting your gift.

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What if the item is incorrect or came damaged or not in good condition?

Contact InfiGifts support to initiate a return and replacement within 7 days from the time of delivery. Please include photos.

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What if the item is incorrect or came damaged or not in good condition?

Contact InfiGifts support to initiate a return and replacement within 10 days from the time of delivery. Please include photos.

 

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